Frequently Asked Questions

Where can I find guest reviews for the resort?

Tripadvisor.com is a website used for guest reviews.  

What water amenities are offered at the resort?

1 Pool, 1 Kiddie Pool, 1 Lazy River, 1 Hot Tub, and 1 Kiddie Splash Deck. All water amenities are indoors except for the kiddie splash deck.  

What water amenities are heated?

All indoor water features are heated.  

What time is check-in and check-out?

Check-in time starts after 4:00 PM. Check-out time is before 11:00 AM.  

What room types have a washer and dryer provided?

1, 2, 3, and 4 bedroom condos.  

What restaurants are available at the resort?

Starbucks is the only food and beverage outlet available on-site. Hours vary based on season.  

What other amenities are offered at the resort

Exercise room and Shuffle Board.  

What kitchen appliances are in a standard room?

A small refrigerator, microwave, and coffee maker.  

What is the tax percent on a room?

13%  

What is the security deposit / worry free vacation fee for?

Accidental damage that occurs to your room during your stay.  

What is the resort's Do Not Disturb policy?

Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period- of- time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.  

What is the parking garage height clearance?

7 ft. and due to height restrictions, enclosed trailers are not allowed in the parking garage.  

What is the cancellation policy?

We understand plans change which is why we created our risk-free cancellation and change policy.   • The advance deposit is 100% refundable if a reservation is canceled up to 14 days prior to the scheduled arrival date.   • Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates. Please note that changes to the reservation will be subject to availability and any room rate differences.   • Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds.   • For Monthly Rentals Only: All deposits are due at the time of booking. Full amount of the deposit is non-refundable. No changes to the dates of arrival are permitted within 30 days of arrival. Payment of full stay is required upon check in. There will be absolutely no refunds on early departures. Additional requirements for winter rentals do apply.  

What is included in the resort fee?

The resort fee covers usage of all resort amenities.  

What is included in a galley/full kitchen?

Full size refrigerator, stove/oven, sink, microwave, pots, pans, dishes, cups, and utensils.  

What housekeeping services are available daily?

To help ensure the safety of our guests and employees, housekeeping services are limited to removing trash and refreshing your towels on a daily basis.  

What bathroom and kitchen supplies are provided in my unit?

Toilet paper, soap bars, bath towels, one travel size dish soap. (paper towels and laundry detergent are not provided due to allergies)  

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